Shipping Policy
At virafil, we sell Leather Bags, including Leather Tote Bags, and currently ship orders only within the Netherlands. We aim to provide clear and accurate shipping information so you know what to expect from the time your order is placed until it is delivered.
Shipping Area
We currently deliver orders only to addresses within the Netherlands. Orders with delivery addresses outside the Netherlands are not currently accepted for shipping.
Shipping Cost
We charge a flat shipping rate of €10 per order.
There are no additional shipping charges added by virafil after checkout for standard delivery within the Netherlands. The applicable shipping charge will be shown during the checkout process before you complete your purchase.
Shipping Carrier
Orders are shipped using PostNL. Once your order has been dispatched, the shipment is handed over to the carrier for transit to the delivery address provided at checkout.
Order Cut-Off Time
Our daily order cut-off time is 4:00 PM.
Orders placed before 4:00 PM on a business day can enter our processing schedule for that day. Orders placed after 4:00 PM will be treated as being received on the next business day for processing purposes.
The cut-off time does not include weekends or public holidays. Processing and delivery estimates are based on business days.
Order Processing Time
Orders generally require 1–2 business days for processing before they are dispatched.
Processing includes receiving and reviewing the order, preparing the Leather Bag for shipment, checking the order details, packaging the item, and preparing it for handover to PostNL.
Processing time is separate from transit time. An order is not considered in transit until it has been dispatched to the shipping carrier.
Transit Time
After an order has been processed and dispatched, the expected transit time is approximately 2–3 business days.
Transit time refers to the period during which the package is being transported by PostNL to the delivery address provided by the customer.
Estimated Delivery Time
The estimated total delivery time is 3–5 business days.
This estimate is based on:
- Processing: 1–2 business days
- Transit: 2–3 business days
- Estimated total delivery: 3–5 business days
The delivery estimate is provided as a reasonable timeframe and is not an absolute guarantee. Delivery may occasionally take longer because of circumstances outside virafil’s direct control, such as carrier delays, incorrect or incomplete delivery information, operational disruptions, severe weather, public holidays, or other unforeseen transportation issues.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your name, street address, house number, postal code, city, and any other information required for successful delivery before submitting your order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, any additional costs or delivery issues resulting from the incorrect information may be the customer’s responsibility.
Tracking Information
When tracking information is available, it may be provided after the order has been dispatched and processed by the shipping carrier.
Customers can use the tracking information to follow the progress of their shipment through the carrier’s tracking system.
Please allow some time for tracking information to become active after dispatch, as there may be a short delay between the package being handed to the carrier and the first tracking update appearing.
Late or Delayed Packages
Although we work to dispatch orders within the stated processing timeframe, virafil cannot control every part of the delivery process once a package has been handed over to PostNL.
If your package takes longer than the estimated 3–5 business day delivery timeframe, please contact us so we can review the order and available tracking information.
A delivery delay does not automatically mean that an order has been lost. Some packages may experience temporary carrier delays or require additional transit time.
If the tracking information indicates a delivery issue, we will review the available information and provide appropriate assistance based on the circumstances.
Lost or Missing Packages
If your order has not arrived and the tracking information indicates an unusual delay, please contact virafil at support@virafil.shop.
When contacting us about a missing or delayed package, please provide your order details so we can identify the shipment and review the available information.
We may need to rely on the shipping carrier’s tracking information when investigating delivery issues because the package is transported by PostNL after dispatch.
Damaged Packages
If your Leather Bag arrives damaged, please contact us as soon as possible and provide clear photographs showing the condition of the package and the product.
Photographs and other relevant information help us review what happened and determine the appropriate next step.
Please keep the original packaging until the issue has been reviewed, as it may be relevant when assessing a shipping-related damage claim.
Public Holidays and Unforeseen Delays
Processing and delivery estimates are based on business days. Weekends and public holidays may affect the actual delivery schedule.
Delivery may also be delayed by circumstances outside our reasonable control, including carrier operational issues, transportation disruptions, severe weather, incorrect address information, or other unforeseen events.
Order Cancellation and Changes
Customers may request an order cancellation within 20 hours of placing the order.
To request a cancellation, contact us as soon as possible at support@virafil.shop and provide your order information.
A cancellation request submitted within the 20-hour period will be reviewed based on the current status of the order. Once an order has entered processing, been prepared for dispatch, or has already been dispatched, cancellation may no longer be possible.
If an order has already been dispatched, the customer may need to follow the applicable return procedure instead of cancelling the shipment.
Contact Us About Shipping
If you have questions about shipping, delivery times, tracking, delayed packages, damaged shipments, or your delivery address, you can contact us at:
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Address: Postweg 24, 3794 ML De Glind, Netherlands
We recommend contacting us with your order number and relevant shipment information so we can assist you more efficiently.