Terms and Conditions
These Terms and Conditions govern your use of the virafil website and your purchase of Leather Bags, including Leather Tote Bags. By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
About virafil
virafil is a Netherlands-based online store offering Leather Bags, including Leather Tote Bags, to customers within the Netherlands.
Business Name: virafil
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address: Postweg 24, 3794 ML De Glind, Netherlands
Product Information
We aim to provide clear and accurate information about our Leather Bags, including product descriptions, photographs, prices, sizes, materials, and other relevant details.
Product photographs are provided to help customers understand the appearance of the product. Due to differences in screens, lighting, photography, and individual device settings, the actual appearance of a product may vary slightly from what is displayed on a screen.
Customers should review the product information carefully before placing an order.
Product Availability
Product availability may change without notice. If a product becomes unavailable after an order is placed and we are unable to fulfill the order, we will contact the customer regarding the order and any applicable refund.
Pricing and Currency
All product prices on the virafil website are displayed in EUR (€).
The applicable product price and shipping charge will be shown before the customer completes the purchase.
virafil aims to keep pricing information accurate. If an obvious pricing or technical error occurs, we may need to review the affected order and contact the customer before fulfillment.
Payment
Payments are processed through Stripe. An order must have a successfully processed payment before it can enter the normal fulfillment process.
Customers are responsible for providing accurate payment and order information. virafil does not request customers to send complete card details or security codes through email or chat.
Shipping
virafil currently ships only within the Netherlands.
The standard shipping charge is a flat rate of €10 per order, with no additional standard shipping charges added by virafil.
Orders generally require 1–2 business days for processing, followed by approximately 2–3 business days of transit. The estimated total delivery time is 3–5 business days.
Orders placed after the 4:00 PM cut-off time are generally treated as being received on the next business day for processing purposes.
Delivery is handled through PostNL. Delivery estimates are not an absolute guarantee because circumstances outside virafil’s control may occasionally cause delays.
Customer Responsibility for Delivery Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, this may cause delays or additional delivery issues for which the customer may be responsible.
Order Cancellation
Customers may request cancellation within 20 hours of placing an order by contacting virafil at support@virafil.shop.
Cancellation requests will be reviewed based on the current status of the order. If an order has already entered processing, been prepared for dispatch, or has been dispatched, cancellation may no longer be possible.
If cancellation is no longer possible, the customer may need to use the applicable return procedure after receiving the product.
Returns
Customers may request a return within 20 days of receiving their order, subject to the conditions described in our Return & Refund Policy and applicable consumer rights.
Returns are accepted for both defective and non-defective products, subject to the applicable return conditions.
For standard returns that are not caused by an error, defect, or damage for which virafil is responsible, the customer is responsible for return shipping costs.
If virafil sent the wrong product or a qualifying product arrived damaged or defective, virafil will cover the applicable return label cost after reviewing and confirming the issue.
Product Condition for Returns
Returned products may be inspected after receipt.
Customers should return products carefully and in suitable packaging to help prevent damage during return transportation.
If a product was originally delivered in proper condition but is returned damaged due to improper handling, misuse, alteration, or inadequate packaging, this may affect the return or refund.
Customers who receive a damaged or defective Leather Bag should contact virafil with clear photographs and relevant information before returning the product so that the issue can be reviewed.
Exchanges
Direct exchanges are not accepted.
If a customer wants a different product, the original item may be returned according to the Return & Refund Policy and a new order may be placed separately where applicable.
Refunds
Approved refunds are generally returned to the original payment method.
Refunds are processed within 10 business days after an eligible returned product has been received and reviewed.
After virafil processes a refund, the time required for the funds to appear in the customer’s account may depend on Stripe, the customer’s bank, or another financial institution.
virafil charges €0 restocking fees on accepted returns.
Website Use
Customers may use the virafil website for lawful purposes and in accordance with these Terms and Conditions.
Customers must not misuse the website, attempt to gain unauthorized access, interfere with website operation, introduce malicious software, or use the website for fraudulent or unlawful purposes.
Intellectual Property
Unless otherwise stated, content displayed on the virafil website, including text, product descriptions, photographs, graphics, logos, and other materials, may belong to virafil or its relevant licensors.
Such content may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization, except where permitted by applicable law.
Website Accuracy
We aim to keep website information accurate and up to date. However, occasional errors, omissions, technical issues, or temporary inaccuracies may occur.
virafil reserves the right to correct website information, update product details, or make changes to website content when necessary.
Third-Party Services
The virafil website may use third-party services such as Stripe for payment processing and PostNL for delivery.
Third-party services may operate under their own terms, conditions, and privacy policies. virafil is not responsible for matters controlled directly by an independent third-party provider, although we will provide reasonable assistance where appropriate.
Limitation of Responsibility
virafil will take reasonable steps to provide the products and services described on our website. However, delivery times, payment authorization, third-party services, and other matters outside our reasonable control may occasionally be affected by circumstances beyond our control.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Dutch or European law.
Changes to These Terms
We may update these Terms and Conditions when our products, services, website practices, or legal requirements change.
The updated version will be published on our website. Customers should review the current version before placing future orders.
Applicable Law and Consumer Rights
These Terms and Conditions are intended to operate in accordance with applicable laws and regulations in the Netherlands and the European Union.
Nothing in these Terms and Conditions removes, restricts, or replaces any mandatory consumer rights that apply to customers under applicable law. Where a mandatory legal requirement provides a customer with a right or remedy that differs from these Terms and Conditions, the applicable legal requirement will take precedence.
Contact Us
If you have questions about these Terms and Conditions, an order, payment, shipping, returns, or any other matter related to virafil, please contact us:
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address: Postweg 24, 3794 ML De Glind, Netherlands