Return & Refund Policy
At virafil, we want customers to have clear information about returning Leather Bags, including Leather Tote Bags. This Return & Refund Policy explains when a return may be accepted, who is responsible for return shipping, how defective or incorrect products are handled, and when refunds are issued.
Return Window
Customers may request a return within 20 days of receiving their order.
The return request should be submitted within this 20-day period. Returns requested after 20 days may not be accepted unless required by applicable law.
To request a return, contact us at support@virafil.shop and provide your order details and the reason for the return.
Returns for Non-Defective Products
We accept returns of non-defective Leather Bags within the 20-day return period, provided the product meets the return conditions described below.
The item should be returned in a condition that allows us to reasonably verify that it is the same product that was sent to the customer. We recommend keeping the original packaging and handling the product carefully while deciding whether to return it.
The customer is responsible for the return shipping cost for a return that is made because the customer changed their mind, no longer wants the item, ordered the wrong product, or for another reason that is not caused by an error or defect on the part of virafil.
Returns for Defective or Damaged Products
If your Leather Bag arrives damaged, defective, or has another issue that appears to have occurred before or during delivery, please contact us as soon as possible.
When contacting us about a damaged or defective product, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product showing the problem
- Photographs of the packaging, where relevant
- Any other information that may help us review the issue
We will review the information provided to determine whether the product is defective, damaged, or otherwise affected by an issue for which virafil is responsible.
If we confirm that the product was damaged, defective, or the wrong product was sent due to an error on our part, virafil will cover the reasonable return shipping cost and provide instructions for returning the item.
Product Condition on Return
Returned products may be inspected after they are received.
If a product was originally sent in proper condition but is returned to us damaged, materially altered, or in a condition that differs from the condition in which it was sent, this may affect whether the return or refund can be accepted.
Customers should package the Leather Bag carefully when returning it so that it is protected during return transportation.
Normal handling required to inspect the product does not by itself prevent a return. However, damage caused after delivery by improper handling, misuse, alteration, or inadequate packaging for the return may affect the outcome of the return request.
Return Approval and Inspection
Submitting a return request does not automatically mean that the return has been approved.
Once we receive the request, we may review the order details and the reason for the return. If the return is approved, we will provide the applicable return instructions.
After the returned product arrives, we may inspect it to confirm its condition and verify that it meets the applicable return requirements.
Return Shipping Costs
For a return that is not caused by an error, defect, or damage for which virafil is responsible, the customer is responsible for the return shipping cost.
For example, if you simply change your mind or no longer want the Leather Bag, the cost of sending the product back to us is your responsibility.
If the wrong product was sent by virafil or the product arrived damaged or defective due to an issue for which we are responsible, virafil will pay the applicable return label cost after the issue has been reviewed and confirmed.
Return Label
A return label is generally the customer’s responsibility for standard returns.
Where virafil is responsible because the wrong product was sent or a qualifying damaged or defective product was received, we will arrange or cover the applicable return label cost as instructed by our support team.
Please do not send a product back without first contacting us, as an unauthorized return may delay the processing of your request.
Direct Exchanges
Direct exchanges are not accepted.
If you would like a different Leather Bag, you may return the original product according to this policy and, where applicable, place a new order separately.
A return and a new purchase are treated as separate transactions.
Restocking Fee
virafil charges €0 restocking fees on accepted returns.
No separate restocking fee will be deducted from an eligible refund.
Refund Process
After an approved return has been received, the returned product may be inspected to confirm that it meets the applicable return conditions.
If the return is approved for a refund, the refund will be processed to the original payment method used for the purchase.
We do not normally issue refunds to a different payment method unless required by applicable law or otherwise agreed.
Refund Window
Approved refunds are processed within 10 business days after the returned product has been received and the return has been reviewed.
The time required for the refund to appear in your account may also depend on your payment provider or financial institution.
Late or Delayed Refunds
If you have been informed that your refund has been processed but the money has not yet appeared in your account, please allow additional time for the payment provider or bank to complete the transaction.
If the refund has still not appeared after the applicable processing time, contact us at support@virafil.shop with your order details.
We will review the refund status and provide available information regarding the transaction.
A delay between virafil processing a refund and the funds appearing in a customer’s account may be caused by the payment provider or financial institution and may be outside our direct control.
Refund Amount
For an approved return, the refund amount will be determined according to the applicable return circumstances and this policy.
The €0 restocking fee means that virafil does not charge a separate restocking fee for accepted returns.
Where the customer is responsible for return shipping, the customer is responsible for that return shipping cost.
Where virafil is responsible for an incorrect, damaged, or defective product and the issue is confirmed, virafil will cover the applicable return label cost as described above.
Return of a Damaged Item After a Correct Delivery
If a Leather Bag was delivered in proper condition but is later returned to virafil in a damaged condition caused after delivery, the return may be affected.
For this reason, customers should carefully inspect and handle the product and use suitable packaging when sending an approved return.
If you believe the item was damaged when you received it, contact us before returning it and provide photographs so that we can review the condition of the product.
How to Request a Return
To request a return, contact:
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Address: Postweg 24, 3794 ML De Glind, Netherlands
Please include your order number, the reason for the return, and photographs where the return relates to damage, a defect, or an incorrect product.
Our support team will review the request and provide the next steps where the return is eligible.
Important Information
Returns are subject to the conditions described in this policy and applicable consumer rights under Dutch and European law. Nothing in this policy is intended to remove or limit any mandatory legal rights that apply to customers.
If a legal right provides a customer with a protection or remedy that differs from this policy, the applicable legal requirement will take precedence.