Privacy Policy

At virafil, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order for Leather Bags, contact our support team, or otherwise use our services.

Information We Collect

We may collect information that you provide when you place an order, contact us, create or use an account, or communicate with us. This may include your name, billing and delivery address, email address, telephone number if provided, order details, and information you provide when contacting customer support.
We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information, website activity, and other information necessary for website operation, security, and performance.

Payment Information

Payments on virafil are processed through Stripe. When you make a payment, payment information is handled through the applicable payment processing system. virafil does not request or require customers to send complete card numbers or card security codes through email or chat.
We may receive limited payment-related information, such as payment status, transaction information, or confirmation that a payment was successfully processed, where necessary to manage your order.

How We Use Your Information

We may use personal information to:

Process and fulfill your orders for Leather Bags.
Arrange delivery to the address provided at checkout.
Process payments and manage transactions.
Provide customer support and respond to questions.
Process returns, refunds, and order-related requests.
Communicate with you about your order.
Maintain and improve our website and services.
Detect, prevent, and investigate fraud, unauthorized activity, or security issues.
Comply with applicable legal and regulatory requirements.

Order and Delivery Information

When you place an order, we use the information necessary to process and deliver your purchase. This may include your name, delivery address, contact information, order details, and information required for shipping.
Where necessary to fulfill your order, relevant delivery information may be shared with our shipping carrier, PostNL, so that your Leather Bag can be delivered to the address you provided.

Customer Support

If you contact virafil through email, chat, or another available support channel, we may retain the information you provide so that we can respond to your request and maintain a record of customer-service communications.
If you contact us regarding a damaged, defective, or incorrect product, you may provide photographs or other information to help us review the issue. Such information will be used for the purpose of handling your request and determining the appropriate resolution.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain website security, understand website usage, and improve website performance.
Cookies may also be used by certain third-party services that operate on or support our website. Where required by applicable law, we will request the appropriate consent before using non-essential cookies or similar technologies.

Sharing of Personal Information

We do not sell your personal information.
We may share necessary information with service providers or third parties when required to operate our business and provide our services. Depending on the circumstances, these may include payment processors such as Stripe, shipping providers such as PostNL, website and hosting service providers, technical service providers, and professional or legal advisers.
We only share information where it is reasonably necessary for the relevant business purpose, to provide a requested service, to protect our website and customers, or to comply with legal obligations.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Customers should avoid sending sensitive payment information through email, chat, or other unsecured communication methods.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, handling returns and refunds, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
The appropriate retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on applicable Dutch and European data protection laws, you may have rights regarding your personal information. These may include the right to request access to your personal information, request correction of inaccurate information, request deletion where legally applicable, object to certain processing, request restriction of processing, or exercise other rights provided by applicable law.
Requests may be subject to legal limitations or verification requirements.
To exercise an applicable privacy right, contact us using the details below.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate legal authorization or consent. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

Third-Party Services

Our website may rely on third-party services to support payment processing, shipping, hosting, security, analytics, communication, or other website functions. These third parties may process information according to their own privacy policies and applicable legal requirements.
We recommend reviewing the relevant third-party privacy information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functionality, services, or legal requirements change. Any updated version will be published on our website with the revised information.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us:
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Address: Postweg 24, 3794 ML De Glind, Netherlands