Payment Policy
At virafil, we aim to make the payment process clear and transparent for customers purchasing Leather Bags, including Leather Tote Bags. This Payment Policy explains the accepted payment method, payment processing, order confirmation, pricing, and situations that may affect an order.
Accepted Payment Method
virafil accepts payments through Stripe.
Stripe processes the payment according to its applicable payment processing procedures. virafil does not directly store customers’ complete card details on our website.
Available payment options may depend on the payment methods supported by Stripe and the customer’s location or payment provider at the time of checkout.
Payment Currency
All product prices displayed on the virafil website are shown in EUR (€) because virafil operates and ships within the Netherlands.
Any applicable shipping charge will also be displayed in EUR before the customer completes the order.
Product Prices
The price displayed for a Leather Bag on the product page is the applicable product price at the time of purchase, subject to any applicable pricing or website errors.
Customers will be able to review the product price, shipping cost, and applicable order total before completing the payment.
virafil aims to keep product pricing and checkout information accurate and transparent. If an obvious pricing or technical error occurs, we may need to review the order and contact the customer before fulfilling it.
Shipping Charges
Standard shipping within the Netherlands is charged at a flat rate of €10 per order.
There are no additional standard shipping charges added by virafil after checkout. The applicable shipping cost will be shown during checkout before payment is completed.
When Payment Is Required
Payment must be successfully completed through the available Stripe payment process before an order can be accepted for processing.
An order is not considered fully confirmed until the payment has been successfully authorized or received and the order information has been recorded by virafil.
Payment Authorization
When you submit an order, Stripe may perform the necessary payment authorization or processing checks.
A payment may be declined, rejected, or require additional verification by the payment provider.
If payment is unsuccessful, the order may not be processed until a successful payment is received.
virafil cannot guarantee approval of a payment because payment authorization is handled through the payment provider.
Order Confirmation
After a successful order and payment, customers should receive the applicable order confirmation information.
The order confirmation provides important details such as the products ordered, order information, and the amount paid.
Customers should review their confirmation and contact us promptly if they notice an obvious error in the order details.
Incorrect Order Information
Customers are responsible for reviewing their order information before completing payment.
This includes checking:
- Product selection
- Quantity
- Delivery address
- Contact information
- Order total
- Shipping information
If you notice an error after placing an order, contact support@virafil.shop as soon as possible.
Order cancellation requests can be made within the 20-hour cancellation period, but a request does not guarantee cancellation if the order has already entered processing or dispatch.
Failed or Declined Payments
If a payment fails or is declined, the order may not be processed.
Customers may need to contact their bank, card provider, or Stripe regarding the payment issue.
virafil does not have control over a bank or payment provider’s decision to approve or decline a transaction.
Payment Security
Payments are processed through Stripe’s payment infrastructure.
Customers should only enter payment information through the secure checkout process provided on the virafil website.
virafil does not request customers to send complete card numbers, card security codes, or other sensitive payment credentials by email or chat.
Refunds
Where a customer is entitled to a refund under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the order.
Approved refunds are processed within 10 business days after the returned product has been received and reviewed, where a return is required.
After virafil processes the refund, the time required for the funds to appear in the customer’s account may depend on Stripe, the customer’s bank, or other financial institutions.
Refund Delays
If virafil confirms that a refund has been processed but the funds have not yet appeared in your account, please allow additional time for the payment provider or bank to complete the transaction.
If the refund remains unavailable after the applicable processing period, contact us at support@virafil.shop so we can review the refund status.
Order Cancellation and Payment
Customers may request cancellation within 20 hours of placing an order by contacting virafil.
If the order has not yet entered processing or dispatch, we will review the cancellation request.
If the order has already entered processing, been prepared for dispatch, or has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to use the applicable return procedure after receiving the product.
Contact Us
If you have questions about payment, an unsuccessful transaction, an order payment, or a refund, please contact us:
Email: support@virafil.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Address: Postweg 24, 3794 ML De Glind, Netherlands
We recommend providing your order number when contacting us about a payment or refund so we can assist you more efficiently.