FAQ
What products does virafil sell?
virafil is an online store focused on Leather Bags, including Leather Tote Bags. Product-specific information is provided on each product page to help customers understand what they are purchasing.
Where does virafil ship?
virafil currently ships only within the Netherlands. We do not currently offer standard shipping to addresses outside the Netherlands.
How much does shipping cost?
Standard shipping within the Netherlands has a flat rate of €10 per order. There are no additional standard shipping charges added by virafil.
Which shipping carrier do you use?
Orders are shipped through PostNL.
How long does delivery take?
The estimated total delivery time is 3–5 business days. Orders generally require 1–2 business days for processing followed by approximately 2–3 business days of transit.
What is the order cut-off time?
Our daily order cut-off time is 4:00 PM. Orders placed after 4:00 PM are generally treated as being received on the next business day for processing purposes.
Can my order arrive later than the estimated delivery time?
Yes. The 3–5 business day timeframe is an estimated delivery period, not an absolute guarantee. Carrier delays, public holidays, severe weather, incorrect delivery information, transportation disruptions, or other unforeseen circumstances may occasionally cause delays.
If your order appears unusually delayed, contact us with your order information so we can review the available tracking details.
How can I track my order?
When tracking information is available, it may be provided after your order has been dispatched. You can use the available tracking information to follow your shipment through PostNL.
There may be a short delay before tracking information becomes active after dispatch.
What should I do if my package is delayed or missing?
If your package has not arrived within the estimated delivery period or the tracking information indicates an unusual delay, contact us at support@virafil.shop with your order details.
We will review the available shipment information and assist you based on the circumstances.
What should I do if my Leather Bag arrives damaged?
Contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the damaged product. Photographs of the shipping packaging should also be provided where relevant.
Please keep the original packaging until the issue has been reviewed.
If the product is confirmed to have arrived damaged or defective due to an issue for which virafil is responsible, we will cover the applicable return label cost.
What if I receive the wrong Leather Bag?
Contact us with your order number and clear photographs showing the product you received. We will review the issue.
If virafil sent the wrong product, we will cover the applicable return label cost after the issue has been confirmed.
Can I return a Leather Bag if it is not defective?
Yes. Eligible non-defective returns can be requested within 20 days of receiving the order, subject to the conditions in our Return & Refund Policy.
For a standard return that is not caused by an error, defect, or damage for which virafil is responsible, the customer is responsible for the return shipping cost.
How long do I have to request a return?
You have 20 days from the date you receive your order to request a return. Returns requested after this period may not be accepted unless a different period is required by applicable law.
Are defective products accepted for return?
Yes. Defective or damaged products may be returned subject to review.
Please contact us with photographs and relevant information so we can determine whether the issue qualifies as a defective or damaged product for which virafil is responsible.
Are non-defective products accepted for return?
Yes. We accept eligible returns for non-defective products within the 20-day return period, subject to the applicable return conditions.
Who pays for return shipping?
For a standard return that is not caused by an error, defect, or damage for which virafil is responsible, the customer pays the return shipping cost.
If virafil sent the wrong product or a qualifying product arrived damaged or defective due to an issue for which we are responsible, virafil will cover the applicable return label cost after reviewing and confirming the issue.
Do you provide a return label?
For standard customer-requested returns, the return label is the customer’s responsibility.
If the wrong product was sent or a qualifying damaged or defective product is confirmed to be our responsibility, virafil will cover the applicable return label cost and provide the relevant return instructions.
Can I exchange my Leather Bag directly?
No. Direct exchanges are not accepted.
If you want a different Leather Bag, you may return the original product according to our Return & Refund Policy and place a new order separately, where applicable.
What happens if I return a product damaged?
Returned products may be inspected after they are received.
If the product was delivered in proper condition but is returned damaged due to improper handling, misuse, alteration, or inadequate packaging, this may affect whether the return or refund can be accepted.
If you believe the product was damaged when you received it, contact us before returning it and provide photographs so we can review the condition.
Do you charge a restocking fee?
No. virafil charges €0 restocking fees on accepted returns.
How long does a refund take?
Approved refunds are processed within 10 business days after the returned product has been received and reviewed.
After virafil processes the refund, the time required for the funds to appear in your account may depend on Stripe, your bank, or another financial institution.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method used for the purchase.
What should I do if my refund is delayed?
If we have confirmed that your refund has been processed but it has not appeared in your account, allow additional time for the payment provider or bank to complete the transaction.
If the refund still has not appeared after the applicable processing period, contact support@virafil.shop with your order information so we can review the refund status.
What payment method does virafil accept?
Payments are processed through Stripe. Available payment options may depend on the payment methods supported by Stripe and the customer’s payment provider.
What currency are your prices displayed in?
All product prices and standard shipping charges on the virafil website are displayed in EUR (€).
Can I cancel my order?
You may request an order cancellation within 20 hours of placing the order by contacting virafil as soon as possible.
Cancellation is subject to the current status of the order. If the order has already entered processing, been prepared for dispatch, or has already been dispatched, cancellation may no longer be possible.
What if I contact you after the 20-hour cancellation period?
After the 20-hour cancellation period, cancellation may no longer be available. If the order has already been processed or dispatched, you may need to receive the product and use the applicable return procedure if you are eligible for a return.
How can I contact virafil?
You can contact us by email at support@virafil.shop or through our 24/7 chat support.
Our regular business hours are Monday–Friday, 9:00 AM–5:00 PM.
What information should I provide when contacting support?
For order-related questions, provide your order number and a clear description of your request.
For damaged, defective, or incorrect products, also provide clear photographs of the product and, where relevant, photographs of the packaging. This helps us review the issue and determine the appropriate next steps.
Where is virafil located?
virafil’s business address is:
Postweg 24, 3794 ML De Glind, Netherlands
Does virafil have any additional standard shipping charges?
No. The standard shipping rate is a flat €10 per order within the Netherlands. There are no additional standard shipping charges added by virafil.
Are these policies subject to applicable consumer rights?
Yes. Our policies are intended to operate alongside applicable Dutch and European consumer protection laws. Nothing in our policies is intended to remove or restrict mandatory consumer rights that apply to customers.